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PROCESSING & SHIPPING

After placing your order, it will be processed and shipped within 1–2 business days.
Please note that orders are not shipped or delivered on weekends or public holidays observed in Spain.
Once your order and payment are verified, we will begin preparing your items for dispatch.

 

SHIPPING COSTS

Spain: 5€ 

Europe:

Zone A: 12€ - Germany (DE), France (FR), Monaco (MC), Portugal (PT)

Zone B: 15€ - Austria (AT), Belgium (BE), Italy (IT), Luxembourg (LU), Netherlands (NL), United Kingdom -GB- (Wales, Scotland, Northern Ireland, Channel Islands, Isle of Man, San Marino (SM), Vatican (VA).

Zone C: 18€ - Denmark (DK), Slovakia (SK), Slovenia (SI), Liechtenstein (LI), Poland (PL), Czech Republic (CZ), Switzerland (CH).

Zone D: 25€ - Bulgaria (BG), Croatia (HR), Estonia (EE), Finland (FI), Greece (GR), Hungary (HU), Ireland (IE), Latvia (LT), Lithuania (LV), Norway (NO), Romania (RO), Serbia (RS), Sweden (SE).

Zone E: 30€ - Cyprus (CY), Malta (MT), Turkey (TR).

Rest of the world:

USA: 25 €

Australia: 50 €

South Africa: 50 €

 

DELIVERY TIMES

Delivery times are calculated from the date your order is confirmed by Dahlia.
While we aim to meet the estimated delivery schedule, please be aware that delays may occur due to unforeseen circumstances.

Spain: 2 - 3 business days 

Europe: 3 -5 business days

Rest of the world: 5 - 9 business days

 

CUSTOMS & TAXES

For orders shipped to countries outside the EU, additional taxes, customs duties, or import fees may be applied in accordance with your local regulations. These charges are the responsibility of the customer and must be paid directly to the relevant authorities upon delivery. We recommend consulting your local customs office for detailed information before completing your purchase.

 

 

 

RETURNS

The procedure for returning an item purchased from our online store is outlined below:

 

  • Visit the following link: https://returns.itsrever.com/dahlia
  • within 14 working days from the date you received the product.
  • Enter your order number and order email.
  • Follow the steps for refund and indicate the reason.

 

Now, regarding the question:

  • Do I have to pay anything for a return?

At the end of the process in the "Summary," you will find the return cost. You won't need to pay anything at that moment. The return fee will be deducted at the time of the refund. Return shipping costs are generally the responsibility of the customer, unless the product is deemed defective, in which case we will cover the cost of return shipping and/or exchange.

 

Important note: The customer is responsible for the item until it is received at our store. Unfortunately, returns cannot be processed for items that have been worn or have stains or have been damaged by the customer. 

 

  • How will I receive my refund?

Upon approval of the return, and arrival of the garment, the purchase amount will be refunded using the same payment method used for the original transaction.